Ruen ThaiFAQs

Do you have a question about Ruen Thai or massage? We hope these FAQs will help but we're always pleased to hear from you if you prefer to call.

Ruen Thai FAQs

Yes, customer parking is available in Bays 2 and 3 only, 1-2 Osborne Rd car park. There’s also free two hour parking close by, on Fernwood Rd, NE2 1TT. We advise parking on Fernwood Rd during the week.

Yes, though immediate availability is not guaranteed.

Our quietest time is usually the middle of the day on weekdays. Also 7.00 pm – a good slot for a good night’s sleep.

We aim to be flexible. However, if we’re fully booked after the scheduled completion of your massage, your treatment will be shortened. If you’re running late, please call.

We welcome accompanied children age 14 or 15 and unaccompanied clients age at least 16.

We use fractionated coconut oil with no additives. Allergic reactions to coconut oil are rare. Because the coconut is not a true nut, it is usually safe for people with nut allergies. Before your massage, reassure yourself about the suitability of our massage oil and our optional compresses, balms and essential oils. Traditional Thai massage can be performed without oil.

Be clean! Arrive early to confirm and pay. If your massage involves oil, undress to your underclothes in the treatment room and cover yourself with the towel provided. Your therapist will knock, enter when you’re ready and begin the massage. Do communicate with your therapist about pressure and areas as needed; otherwise, feel free to chat, remain quiet or sleep.

By cash, card or bank transfer. You can also pre-pay by ordering a physical or digital gift voucher from our website. We do not yet accept card payments over the phone.

We do not charge a booking fee or a cancellation fee. We may request a small deposit for triples massages; this is deducted from the overall cost. You can also complete your massage with an authentic application of warm, steamed Thai herbal compresses for £5 extra.

Most UK insurers do not recognise the Thai qualifications of our therapists. However, we are always happy to provide a non-VAT receipt; please request a receipt at the time of your visit.

No, but tips are welcome for good service. All tips go directly to your therapist(s). The average massage career lasts six years.

We welcome feedback. Most of our reviews are on Google, Facebook or Tripadvisor. If you wish to complain, please email with details, including the time and date of your massage. We’ll investigate and reply.

Massage FAQs

The American Massage Therapy Association reports that relaxation and pain management are the two main reasons for considering massage. Other common triggers are soreness and stiffness; rehabilitation; health and wellness; quality of life; and headaches and migraines. These American findings chime with our own experience of massage here in Newcastle.

Because massage is a form of exercise, you should build in adequate recovery time. To reap the full benefits from your treatment, allow several days between sessions.

This is a matter of individual preference. As with exercise, a late afternoon or evening massage will help you to sleep well.

Avoid eating a large meal or drinking alcohol beforehand.

Sixty minutes is the most popular duration, enabling the therapist to work the whole body. But 30 minutes may suffice for a head, foot or back massage. If you’re comfortable on the table, longer treatments of 90 and 120 minute do allow more personalised treatment and deeper relaxation. Our 2-in-1 and 3-in-1 massages are especially well-suited to extended sessions.

If circumstances allow, take a few hours to relax, avoiding exercise and stimulants. We advise against taking strenuous exercise for at least 24/48 hours.

Massage is a form of exercise that should leave you relaxed and a little tired, but not sore. However, significant soreness can emerge after a deep tissue (sports) massage to a body unaccustomed to massage and other physical activity. If the therapist has focused on a specific area (e.g. the lower back), the risk of soreness increases.

To prevent post-massage soreness, be in good shape before your treatment; begin your massage programme with shorter, lighter and more frequent sessions; allow the therapist to treat the whole body; and inform your therapist as soon as her pressure feels excessive. ‘No pain, no gain’ is a myth.

The treatment for soreness is simple: rest, supplemented as needed by warm baths (preferably with Epsom salts); by applying hot and cold compresses to the affected areas; and by drinking water. Avoid vigorous exercise during your recovery. Expect the soreness to resolve within a few days; medical attention is rarely required. The NHS offers further advice on pain after exercise.

Massage is non-invasive, generally safe and helpful in managing pain. However, it is contraindicated when it risks your own or your therapist’s health.

Avoid massage if you have fever (high temperature), any infectious illness (e.g., Covid-19, flu, sore throat, infectious skin conditions), atherosclerosis, endocarditis/pericarditis, hepatitis, meningitis or severe unexplained internal pain. Sources such as Medical Massage Therapy provide fuller lists of contra-indications.

However, many painful conditions, such as fibromyalgia, do benefit from a light massage. Other ailments, such as hypertension, some heart conditions and moderate osteoporosis, are also compatible with a light massage.

In many other cases, including arthritis, inflammation, hernia and varicose veins, your therapist can simply avoid the affected area(s). However, if you have cancer, you should seek medical approval before taking a massage.


Book Your Massage

Complete our online booking form, or email, and we’ll be in touch to confirm. Or call reception (advised for same day bookings).